- 21. Richpanel brings Amazon-style customer service experience to all ecommerce businesses around the world
- (News)
- Richpanel, a revolutionary customer service platform for the ecommerce industry, has raised an undisclosed investment as part of Sequoia Capital India’s Surge with the aim to eliminate customer service ...
- 22. What Are Your Supply Chain Goals for Next Year?
- (Supply)
- ... the requirements of the customer consistently. Start this by ensuring that you offer market-driven customer service strategy based on the demands and requirements of the customer. Achieve efficient ...
- 23. Get Your Supply Chain Ready for the Holidays
- (Retail)
- The 2020 holiday looks different for retailers. The year has had many challenges due to the coronavirus pandemic, which has affected many things. One of the areas that have been affected substantially ...
- 24. What's Keeping 3D Printing From Impacting the Supply Chain
- (Supply)
- ... in their comfort zone rather than trying new opportunities that can be beneficial to their operations and customer service. Some of the reasons that lead to this rigidity are the cost of implementation, ...
- 25. How Robotics Factor in the Supply Chain Industry
- (Logistics)
- ... still giving great customer service by serving drinks. While robotics have always been on the supply chain industry’s radar- Covid-19 has advanced the need for intelligence. The supply chain was in serious ...
- 26. AI-enabled retail software revenue to rise nearly eightfold by 2025
- (News)
- ... AI-driven software solutions to improve the efficiency of customer service and consumer targeting.” AI allows retailers to cash in on consumer opportunities Retailers ...
- 27. Customer Service Remains #1
- (News)
- According to T HQ, customer service remains a top priority for companies looking to invest in supply chain technology. Given that it can be the pivotal difference between driving a healthy profit for ...
- 28. New Tech Is Helping Lower Inventory Levels Across The Supply Chain
- (Logistics)
- ... of manually edited forecasting models reduces forecasting errors, overstocking, backorders and in the end reverse logistics and enhances only the desired customer service levels. For purchased items, accessing ...
- 29. Railroading the Supply Chain
- (Logistics)
- ... also include site selection design, and development; rail rate and service plan negotiations; inventory management; and dedicated customer service. This news comes on the heels of a failed negotiation ...
- 30. Voice Recognition In Warehouses
- (Technology)
- Voice recognition is one of the promising technologies that’s shown lots of potential over the past few years. In fact, it is very hard nowadays to come to the end of a tech discussion without mentioning ...
- 31. Voice Applications In the Warehouse
- (Technology)
- ... are responsible for much of the day-to-day tasks like; printing shipping labels, purchasing postage, and customer service. Voice recognition software can modernize the processes and resolve time-restricting ...
- 32. How adding AI to the supply chain can improve results
- (Integration)
- ... credit score among others improves selection decisions and customer service. Lastly, the relationships between logistics providers and customers are enhanced by AI which personalizes their interaction. ...
- 33. AI Assisted Retail
- (News)
- ... chatbots and voice assistants include Nordstrom (an industry leader in customer service), the eBay chatbot (most used Chabot), Alexa (Amazon), Lyft, Swelly (For Facebook’s Messenger), and a growing list ...
- 34. Get a handle on big data and make your supply chain top of its class
- (Technology)
- ... of that firm. Big data lets you look at trends and isolate incidents that either did or could cost money. It’s another gateway to finding and preventing issues and minimizing risk. Improve customer service ...
- 35. Be a Supply Chain Hero by Jumping Ahead of the Pack
- (Management)
- ... most frequent questions. Some companies have built a significant portion of their customer service initiatives around social media but haven’t often included supply chain activities in their loops. The ...
- 36. Warehouses Go to Handheld Devices
- (News)
- According to Supply Chain Dive, warehouses will increase their use of handheld devices in order to keep up with customer service demand. Read the article on Supply Chain Dive
- 37. Chatbots in the Chain
- (Technology)
- ... chatbots for use in their business. The majority are considering them for customer service deployment, an increase from their 20126 Q4 survey where a scant 21 percent were looking at them. That’s a significant ...
- 38. DB Schenker Reduces Onboarding Time for eCommerce Customers
- (News)
- Magic Software Enterprises Ltd., announced that logistics provider DB Schenker has implemented the leading-edge Magic xpi Integration Platform as the backbone of its integrated sales and logistics solution. ...
- 39. New Version of Omnichannel Solution for Dynamics 365
- (News)
- Communications® today announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile ...
- 40. Digital Transformation in the Supply Chain
- (Technology)
- ... of AI and can carry on conversations via text and even by voice. How is your customer service being handled? Does every call still go through a IVR menu? Bots are changing how customers interact with customer ...
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